Support

Groundbreaker support

Something not working, or a question about your account? Email us or book a time to talk.

Write to jon@prattfeeley.com. We usually reply within one business day.

Common questions

I forgot my password.

On the sign-in screen, tap Forgot password and enter your email. A reset link arrives within a few minutes. Check your spam folder if it does not.

Can I try it without touching real data?

Yes. Go to Account → Demo mode. Groundbreaker switches to invented sample sites, contacts and visits. Your real data comes back untouched when you switch it off, and anything you do in demo mode is discarded.

How do I get my data out?

Managers and owners can download sites, visits and team reports as spreadsheets from the Groundbreaker manager website.

How do I delete my account or my data?

Go to Account → Delete my account. To delete a site or a visit note, swipe left on it. If you are your company's only owner, or you need something else removed, email jon@prattfeeley.com from your account's email address. See the privacy policy for details.

Something looks wrong or crashed.

Email us what you tapped, what you expected and what happened instead, with a screenshot if you can. The more specific, the faster we can fix it.

Which system does it connect to?

See the integrations page for what is planned, and tell us which one you need first.